Overview

If you can't sign in because Sellers Shield doesn't recognize your email or phone number, you can look up your existing account and verify your identity to regain access.

Step 1: Attempt to sign in

On the sign-in screen, enter your email address or phone number (you only need one) along with your password, then click Sign In.

If the system doesn't recognize your email or phone number, you'll see a message letting you know, along with two options:

• Find my existing account — Look up your account by license ID, email, or phone
• I'm new — create my account — Continue to sign up as a new user

Select Find my existing account.

Step 2: Look up your account

You can search for your account using any of the following:

• License ID — Select your state and enter your license number
• Email — Enter the email address on file
• Phone — Enter the phone number on file

Choose the tab that matches the information you have, fill in the field, and click Find my account.

Step 3: Verify your identity

Once your account is found, you'll be shown the name and contact info on file and asked how you'd like to verify it's you:

• Text me a code — Sends a code to the phone number on file
• Email me a code — Sends a code to the email address on file
• I can't access either of those — Routes you to a support form (see below)

Select a method, then enter the 6-digit code when it arrives. Codes expire after 10 minutes. If you don't receive it, you can request a new one after a short wait using Resend.

Click Verify code to continue.

Step 4: Update your login details

Once your identity is confirmed, you can update your account:

• Edit your email address
• Set a new password (and confirm it)
• Add or update your phone number (optional, but recommended — having a phone number on file makes it easier to recover your account next time)

Note: For security, you'll be asked to create a new password any time your email address changes.

Click Save and sign in to finish updating your details and access your account.

If you get stuck: Contact support

If you don't have access to the phone or email on file — or run into any issues at any point in this process — click Contact support. This opens a short form where you can tell us what's going on.

Some fields will be pre-filled based on your sign-in attempt, so double-check them and correct anything that's out of date. You'll be asked to:

1. Select what best describes you: Agent, Transaction Coordinator, or Seller
2. Confirm or update your name, email, phone number, brokerage/company, and state or license number (if applicable)
3. Add a subject and brief description of the issue

Once submitted, a support ticket is automatically created so our team can help you regain access. During business hours, you can expect a response within one hour.