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• What if my seller or I have a problem or question using The Gold Standard Disclosure Process™?

  Sellers Shield has multiple support options available to agents and sellers: There is a live chat available in both seller and agent dashboards, as well as sellersshield.com. Chat support hours are: Monday to Thursday 8 am to 9 pm CST Friday 8 am to ...

• What happens if a claim or buyer dispute happens after the sale of my home?

  Contact our customer support team as soon as you receive a demand letter. They will ask you to send a copy of the letter and connect you to one of our legal partners in your area. To contact Customer Support: Email: protect@sellersshield.com Chat: ...

• What does the communication with our agents look like?

  Sellers Shield sends an access email letting your agents know that you have partnered with Sellers Shield to be able to provide the Gold Standard Disclosure Process™ at no cost to their home sellers. Our Customer Support Team is also available from 9 ...

• When does my Home Sale Legal Protection™ take effect?

  Your protection will take effect on the date of closing. If there are any issues after the sale, Sellers Shield Support will request a copy of the closing statement showing the closing date to verify protection was purchased on or before the date of ...

• What happens if there is a claim made after the sale?

  If Home Sale Legal Protection™ was purchased at the first sign of trouble, Sellers Shield will jump into action. Sellers Shield will hire the seller a local, expert real estate attorney, support the seller from start to finish, and pay up to $75,000 ...