FAQs
Support Business Hours
Need help? Get in touch with Sellers Shield Customer Support! Chat Support: Monday through Thursday - 8 am to 9 pm CST Friday - 8 am to 5 pm CST Saturday - 9 am to 5 pm CST Sunday - Closed Email Support: customersuccess@sellersshield.com Phone ...
What happens if there is a claim made after the sale?
If Home Sale Legal Protection™ was purchased at the first sign of trouble, Sellers Shield will jump into action. Sellers Shield will hire the seller a local, expert real estate attorney, support the seller from start to finish, and pay up to $75,000 ...
How to purchase Home Sale Legal Protection:
Home Sale Legal Protection can be purchased when completing the disclosure, however it can also be purchased at any time up until the closing date. To purchase after completing the disclosure, you can sign back into your account at sellersshield.com ...
What if my seller or I have a problem or question using The Gold Standard Disclosure Process™?
Sellers Shield has multiple support options available to agents and sellers: There is a live chat available in both seller and agent dashboards, as well as sellersshield.com. Chat support hours are: Monday to Thursday 8 am to 9 pm CST Friday 8 am to ...
Can Home Sale Legal Protection™ be purchased after the sale?
Home Sale Legal Protection™ must be purchased online or reserved to be paid at closing by the date the home sale closes.
Do both sellers have to sign through Sellers Shield?
Sellers Shield has the capacity for up to two sellers to sign the disclosure forms through our platform. In order for the PDF to be produced, the primary seller must sign through Sellers Shield. If a second seller is listed on the invite, as soon as ...
How many sellers can sign through Sellers Shield™?
Sellers Shield™ has the capacity for up to two sellers to sign the disclosure form through our platform. Any additional signers will need to sign the disclosure form in person or through a digital signature platform.
What types of properties can purchase Home Sale Legal Protection™?
Home Sale Legal Protection™ can NOT be purchased on new home construction, or investment “flip” properties. Read our terms and conditions here: Home Sale Legal Protection™ Terms and Conditions
How does an agent receive the completed disclosure forms?
Once all sellers have signed the disclosure form(s), both the agent and the seller will receive an email notification that everything is completed. The email will also include the disclosure forms attached as a PDF. Agents and sellers can also access ...
If it's free, how does Sellers Shield™ make money?
There is no cost for agents or sellers to complete the disclosure forms through Sellers Shield. Agents and sellers have the option to purchase Home Sale Legal Protection™, but it is not required to purchase in order to complete the forms. ...
Agent Demo / Seller Experience
Click this link for agent and seller demos, form resources, and FAQs.
Can my seller update, edit, or make changes to their disclosure?
Sellers can edit their disclosure form at any time by signing back into their account at protect3.sellersshield.com and selecting the "edit" button. Sellers will need to confirm that they would like to clear their signatures and re-sign the ...
How is the Gold Standard Disclosure Process different from a fillable PDF form?
The Gold Standard Disclosure Process™ provides definitions, tips, and warns the seller when they are answering a question that is commonly cited in lawsuits. There are no space limitations allowing the seller to include as much detail as necessary to ...
What is the benefit to my broker?
When sellers get sued, the agent and brokerage are almost always named in the lawsuit. Leading national insurance companies have endorsed Sellers Shield in their E&O policies, offering brokers / agents deductible waivers on claims where Sellers ...
What if my whole brokerage wants to use the Gold Standard Disclosure Process™?
Great! Your broker can sign up or select to speak with one of our product specialists here: https://sellersshield.com/broker-demo/
How will I know when my seller completes the disclosure form?
You’ll be able to track all of your seller’s progress in your dashboard by clicking on the listing. Once your seller completes and all sellers have signed the forms, you will receive an email with the completed pdf attached. You can also manage and ...
How does this limit my risk and liability?
Disclosure forms are legal documents and sellers commonly ask their agents how to answer questions on the forms. These questions put agents in a difficult situation legally, because they are not attorneys. The Gold Standard Disclosure Process™ is ...
What happens if a claim or buyer dispute happens after the sale of my home?
Contact our customer support team as soon as you receive a demand letter. They will ask you to send a copy of the letter and connect you to one of our legal partners in your area. To contact Customer Support: Email: protect@sellersshield.com Chat: ...
Is Sellers Shield™ a home warranty company
Sellers Shield is not a home warranty. Our focus is exclusively on preventing legal issues and protecting sellers from home sale lawsuits.
In the event of a claim, could I use my own attorney?
In the event of a buyer dispute or claim, Sellers Shield will select and appoint an accredited attorney on the seller’s behalf.
What is Home Sale Legal Protection™?
Mistakes on the disclosure are the number one cause of legal issues after the sale of a home. Sellers Shield™'s Gold Standard Disclosure Process™ helps to prevent these issues from occurring by encouraging complete and accurate disclosure, and making ...
Marketing Material
Who is Sellers Shield? Who is Sellers Shield? Agent Listing Packet Flier: Sellers Shield Agent Listing Packet Flier
What states is Sellers Shield currently available?
https://sellersshield.com/forms/